Splitting workflows with conditional nodes#

Splitting uses the IF or Switch nodes. It turns a single-branch workflow into a multi-branch workflow. This is a key piece of representing complex logic in SMS-iT Workflow.

Compare these workflows:

"Diagram representing two workflows. One has three steps and follows a linear process, with a user submitting a bug, and the workflow emailing a support team. The second workflow starts the same way, but then splits depending on whether the user marked the issue as urgent. It then splits again depending on the user's support plan"

This is the power of splitting and conditional nodes in SMS-iT Workflow.

Refer to the IF or Switch documentation for usage details.